IVR SERVICE PROVIDER INDIA
INTERACTIVE VOICE RESPONSE SERVICE
Automated telephony is known as interactive voice response, and it interacts with callers while obtaining information and routing calls appropriately. IVR systems use voice input and touch-tone keypad selection to send faxes, callbacks, and emails. The system consists of a telephony system, a database, and several software applications. For IVRS to work, organizations need to purchase software, hardware equipment, or hire a service that provides IVR hosting.
HOW IT WORKS?
An automated voice welcomes a customer who calls a business and takes the call, greeting them with a greeting
The user will be presented with a number of options to choose from, such as pressing a certain number to
Contact a specific department or enter their account number to gain access to their account information
Information about their account can be found on their account page. After the customer has submitted their response, it is routed to the appropriate department, such as a live agent or a database for account information.
Advantages of IVR Service Providers
Generating more leads
By using IVR, customers can easily prioritize their needs, resulting in more leads and more satisfied customers.
Customer service automation
Providing assistance to customers is no longer necessary since they can self-serve.
Efficiencies in saving money
IVR systems replace customer service agents who answer phone calls and direct customers to the correct agents, reducing operational costs.
Managing high call volumes
A multilevel IVR system can handle peak call loads by simultaneously answering questions from multiple customers.
Bulk SMS Plans gives genuine IVR Service with competitive prices.
Special features of IVR Services:
| IVR Plan Detail | Professional Plan | Enterprise Plan |
| Channel | 6 | 20 |
| Concurrent Call | 3 | 10 |
| Ringtone | Add-on | Yes |
| Live Reports | Yes | Yes |
| Agent Wise Report | Yes | Yes |
| Advance Report Analytics | Yes | Yes |
| Custom Music on Hold | Add-on | Yes |
| Web hooks | 10000 | Unlimited |
| Call Recording | Yes | Yes |
| Past Data Visibility | Unlimited | Unlimited |
| Call Charges | 1 INR/Min. | 1 INR/Min. |
| Blacklisting | yes | yes |
| Time Based Routing | yes | yes |
| Multilevel IVR | yes | yes |
| Multi Language Announcement | yes | yes |
| Slick CRM Integration | yes | yes |
| Alert | yes | yes |
| Call Logs | yes | yes |
| Email Integration | yes | yes |
| SMS Integration | yes | yes |
| Email Report | yes | yes |
| Customize Report | yes | yes |
| Voicemail | yes | yes |
How IVR System Works?
1. Customer calls a business number
Customers find business phone numbers through advertising, websites, or apps.
2. Select a greeting and make your selection
DTMF inputs are required by customers from their dial-pads for corresponding results.
3. The outcome is as expected
For example, the customer hears their account balance when the call is connected to the correct department.
DIFFERENT TYPES OF IVR SOLUTIONS
| INBOUND IVR | OUTBOUND IVR |
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Providing options for customers to select and connect with departments or agents according to their needs. |
Send outgoing calls, such as appointment reminders or phone surveys. By automating these types of calls, efficiency is improved.
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MULTI CHANNEL IVR |
SELF SERVICE IVR |
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Provides customers the option to communicate via voice, text, or web chat or to switch between different channels at their discretion |
Account balances, bills, and appointment scheduling can be managed without speaking with live agents.
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BENEFITS OF IVR SERVICES
Cost savings: Use of Interactive Voice Response (IVR) systems reduces the need for manual customer service, thereby reducing staff costs and freeing up resources.
Increased efficiency: Customers benefit from IVR services because they can receive information quickly and easily or complete transactions easily and efficiently.
Improved customer satisfaction: Customers can easily access information and complete transactions at their convenience, improving the overall customer experience by reducing waiting times and providing information at their convenience
Collect Feedback : An IVR dialer is a great way to reach out to callers for feedback or to conduct a survey. It is an effective way for business to improve their IVR systems. Enhance customer satisfaction and overall success.
Personalized Experience : Personalization can be achieved by using factors like region, transaction history, and other relevant information. In this way, the caller can have a more relevant and efficient interaction.
CASE STUDY
CHALLENGE
There are times when unexpected visits to the hospital can be a stressful and chaotic experience for both patients and healthcare providers alike. Lack of organization and long waiting times can frustrate patients and worsen their health. It is essential to implement measures that bring order and governance to the process to make it more positive and efficient.
Reduce wait times and streamline processes for patients to get the care they need. The system can also reduce the burden on healthcare providers and improve the quality of care overall.
OUR SOLUTION
Our Doctor Appointment System offers a cloud-based solution that simplifies and streamlines the appointment scheduling process for both doctors and patients. The system provides doctors with a personalized calendar to easily manage their availability and schedule appointments. Patients can request appointments through their browser, and doctors are notified through email and/or SMS/text message.
The solution is fully integrated, allowing for seamless communication between patients and doctors. Doctors can view all of their appointments in one place, and patients can see their past and future appointments in their own portal page. Additionally, the system is easily integrated with existing ERP or hospital systems, providing doctors with access to patient medical history during appointments.
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